AI order assistant
Our n8n-powered assistant accepts Instagram and messenger orders, communicates with each customer, asks the right follow-up questions, and passes every confirmed detail into the CRM.
Built with real bakery orders
Custom orders,
under control.
An AI assistant accepts incoming orders, speaks with each customer to collect the details, and passes a complete, structured brief into the CRM for human approval.
Designed for custom-order bakeries. Human approval stays in control.
Today at a glanceBC
New enquiries10↗ via assistant
Orders this week27↗ on schedule
Capacity72%● healthy
Production calendarOctober
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Latest ordersView all
Bento for Martanew
Birthday cakeconfirmed
Bento Maxibrief ready
500+orders managed in our CRM
~10/daybot-assisted enquiries in the pilot
PL + UAlanguages supported from day one
One system, from message to delivery
The work behind a beautiful cake, made visible.
Built around the way custom bakeries actually operate: fast-moving conversations, limited production capacity and orders that need attention to detail.
Shared production calendar
Calendar integration gives every baker a clear view of their assigned orders, confirmed work, remaining capacity and delivery dates.
Order CRM
Every conversation becomes a structured CRM record with customer notes, cake specifications, payment state, delivery method and a clear next action.
Telegram team updates
A Telegram bot sends the team a morning and evening order digest, and shows which customer conversations the AI assistant started and completed.
How it works
From a “Hi, I need a cake” message to a production-ready brief.
The assistant is there when the baker is busy.
Natural conversation in Polish or Ukrainian.
The baker reviews every detail before confirming.
A clear plan for the whole production day.
The automation behind the conversation
Our production workflow connects incoming messages, AI-assisted clarification, business rules and the CRM. The baker remains the final decision-maker.
Live pilot
Built in the bakery, not in a boardroom.
“Every order starts as an unstructured conversation. BentoFlow helps us turn that conversation into a calm, complete plan before the baking begins.”
First client: Bento Cake Poznań · Poznań, Poland
Bento Cake Poznań
Live validation environment
ORDER #BC-240
EventBirthday · 19 Oct
ProductBento Maxi
StageReady for approval
Early access
Bring calm to your custom-order workflow.
We are validating BentoFlow with independent bakeries and are looking for thoughtful early partners.
Request a demo